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Kate Monroe, CEO of VetComm, hugs Kasi McGraw in celebration after Kasi receives a promotion, both smiling warmly in a candid moment.

VETCOMM US Marks One Year of Exceptional Veteran Support with Customer Service Milestone and Key Leadership Promotions

Since its founding by CEO Kate Monroe, a 100% disabled Marine Corps veteran, VETCOMM US has assisted thousands of veterans through the complex VA claims process with knowledgeable claims specialists and personalized support. The customer service department, launched in 2024, has played a pivotal role in ensuring that veterans receive timely, compassionate support as they work to secure the benefits they are owed.

During a company-wide meeting, Monroe celebrated the customer service team and took a moment to recognize its original four members: Hailey Cook, Scott Klein, Madison Salyer and Jacob Salyer. She reminisced on the company's founding, reminding the four that the department "started in a garage with $99 desks, cheap headphones, a microwave and a lot of grit."

We wanted to recognize people today who have helped create our departments. I'm looking forward to watching everybody grow and seeing them rise to new heights.”

— VETCOMM US Human Resources Director Lisa Khalil
 
Human Resources Director Lisa Khalil commended the four, stating, "Today, we celebrate one year of growth, resilience and success. That original team of four is still here, stronger than ever, now part of a 16-person department operating out of a state-of-the-art building with rock-solid SOPs, training systems and a culture of excellence."
 
Several key promotions and hires were announced and celebrated, as well. Tim Lawless, co-founder and creator of VETCOMM US, was promoted from Chief Technology Officer to Chief Development Officer. In his new role, Lawless will work alongside Monroe to lead the company into its next chapter, driving innovation, growth and even greater impact on the veteran community.
Kasi McGraw smiling brightly after learning about her recent promotion at VetComm.
Kasi McGraw
Hailey Cook and Tim Lawless smile side by side after learning about their recent promotions at VetComm, celebrating their career growth together.
Hailey Cook (left) and Tim Lawless (right)
Casey Gillet smiles proudly after learning he has been promoted to Sales Director at VetComm
Casey Gillett
"For years, Tim has been our go-to problem-solver—the person everyone turns to when something needs fixing, building or refining," said Monroe. "But his impact runs far deeper than that. His vision, leadership and unwavering commitment to our mission have helped shape the very heart of VETCOMM US."

In another big move for the company, Kasi McGraw was promoted from Sales Manager to Executive Director. Monroe commended her for her dedication to the company's mission as one of VETCOMM US's first employees.

"Kasi didn't just believe in the mission—she lived it. She worked long, tireless hours and took on anything I asked her, without hesitation. She built the entire sales department from scratch, created the processes, trained the first team members and made VETCOMM US's very first sale. She truly was a one-woman show in those early days," said Monroe.

In her place, Casey Gillett was hired as the company's Sales Director. With his extensive background in sales, at both small and large companies, Gillett said he is most looking forward to the growth that lies ahead for VETCOMM US.

"I'm very excited. I've known Kate a long time," said Gillett. "They built a really big, amazing company very quickly and there's a lot to do. I'm happy to be a part of it. I'm happy to be a part of the growth and to see where it goes."

Monroe gave a special thanks to Cook, who received her second major promotion within the company. Her first success at VETCOMM US was building the customer service team from the ground up as manager of the department. She then stepped up to take on an even bigger challenge: overseeing the claims team. All within just one year at VETCOMM US, it was announced that Cook will now take on the role of Director of Data and Systems.

"This is what happens when you're a dedicated, talented and driven employee," Monroe said of Cook.

Now, the claims team is taking on new leadership. VETCOMM US's Brian Sharp was promoted to Claims Director and Wilson was promoted to Claims Manager.

"Together with Shane Wilson, Brian is actively developing new training programs and strengthening our claims processes, consistently showing us the value of his leadership and what he's capable of achieving," Khalil said.

"Reflecting on our journey from humble beginnings to the thriving organization we are today, I am incredibly proud of our dedicated team whose passion and perseverance continue to drive our mission forward," Monroe said. "As a veteran myself, I know firsthand the challenges our clients face, and it is our privilege to stand beside them every step of the way. With the growth and leadership we celebrate today, VETCOMM US is more committed than ever to delivering the compassionate, expert support veterans deserve as they secure the benefits they have earned."

    VETCOMM offers a Money-Back Guarantee for veterans who follow the full process as outlined. When you sign up, you agree to allow us two attempts to help you secure at least a 10% VA rating. To remain eligible for a refund, you must attend all scheduled appointments with our team and complete your VA-requested C&P exams.

    If your first VETCOMM-assisted claim results in a total VA rating increase of 10% or more, the goal of the course has been achieved and the guarantee is fulfilled. No refund is issued.

    If your first claim does not lead to a 10% total increase, VETCOMM will assist you in filing a second claim.
    If the second claim results in a 10% or greater increase, the goal has been achieved and the guarantee is fulfilled.

    If your second claim also does not result in a 10% total increase, you have two options:

    1. Request a full refund

    2. Proceed with a third filing and waive your right to a refund

    Filing a third claim fulfills the guarantee obligation, regardless of outcome. Many veterans require multiple filings due to documentation challenges or individual circumstances that affect how the VA awards ratings. While we assist in the process, approval decisions are made solely by the VA.

    There are a few situations where the Guarantee Refund Policy does not apply:

    • Veterans with a 90% Total Disability Rating:
      Due to how the VA calculates ratings, increasing from 90% to 100% is very difficult. VETCOMM will still assist with up to three (3) VETCOMM-assisted claims, but no refund will be issued if a 10% total increase is not awarded.

    • Veterans with an Other Than Honorable (OTH) Discharge:
      Veterans with an OTH discharge can still file claims with VETCOMM. However, because of additional VA restrictions, we will assist with up to two (2) VETCOMM-assisted claims, and no refund will be issued if a 10% total increase is not awarded.